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Creating a clear and compelling brand at Manchester Art Gallery

In 2002, Manchester Art Gallery re-opened following a £35 million expansion and refurbishment project. Before the closure they had carried out extensive research and learned that there were issues with the gallery’s brand: a perception that Manchester Art Gallery was unfriendly and unwelcoming, and also lacking in prestige. These were issues they aimed to address both by the transformation of the gallery, but also with a wide-ranging communication … Read more

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Developing older people's digital literacy through creative engagement

FACT (Foundation for Art and Creative Technology) is the UK’s leading media arts centre based in Liverpool. Can you hear me? I can see you! was FACT’s year-long programme working with residents of Sheltered Housing across Liverpool, Wigan and Warrington. Supported by the Baring Foundation, the programme set out to build the digital literacy of the … Read more

Ways to improve internal communication

This article offers a selection of solutions to internal communication challenges often faced by marketing departments. You’ll find an outline of some of the most regularly occurring issues such as trust, lack of understanding and value. There’s advice on how marketing teams should react to these challenges, along with top tips based on the author’s … Read more

How understanding motivation can improve internal communication

Understanding what motivates colleagues can be a powerful way of improving internal communication. This article discusses the Language and Behaviour (LAB) profile tool, created by Rodger Bailey, and how it can be used to explore motivation. The tool works from the premise that each individual has their own perception of reality and assumes that people who … Read more

The changing world of internal communication

Effective internal communication is vital in business. This article explores why internal communications are changing, the shifting role of leadership communication, and the importance of linking internal communications to business strategy. Drawing on evidence from various organisations you’ll find practical suggestions about what you need to consider for your organisation – including questioning your own communication barriers.

Branding within the arts market

How we communicate our brand to audiences is crucial. In this article the author takes a look at the issues we need to consider more generally when approaching branding within the arts market. You’ll find an outline of the benefits of branding for visitors and donors, examples of co-branding and re-branding, drivers of customer equity … Read more

Change for the better: developing audiences

This article includes two case studies from Tyne & Wear Museums and macrobert. Each author looks at how they made integral changes to their organisation in order to develop new and diverse audiences. From improving the overall visitor experience through to developing venue brands; and setting up youth panels through to developing a children’s charter, … Read more

How to communicate more effectively in the workplace

Effective communication is key for internal as well as external audiences. This article explores the way we listen and speak to each other; how we communicate in the workplace. The authors suggest that the biggest mistake made about communication is the assumption that it is taking place at all. You’ll find exercises, advice and a checklist … Read more

How to strategically grow your audience

In order to grow audiences it’s important to be strategic in your approach. This article explains how a combination of marketing cycle planning and gathering the right data can help you make informed decisions about communication and marketing activity. You’ll find a series of practical case studies, tools and downloads that can help you be … Read more