Effective communication is key for internal as well as external audiences. This article explores the way we listen and speak to each other; how we communicate in the workplace. The authors suggest that the biggest mistake made about communication is the assumption that it is taking place at all. You’ll find exercises, advice and a checklist on giving and receiving praise, constructive criticism and active listening.
Healthy relationships depend on open communication. We depend on feedback to check if our behaviour is having the desire effect and producing the desired results. It can help people to improve their effectiveness and develop their performance. Mel and William suggest getting into the ‘praise habit’ which allows constructive criticism to take its rightful place