After the Interval: National Audience Research

After the Interval: National Audience Research

By Katy Raines


Katy Raines, Indigo takes us through the first waves of findings from their national research on audience views to returning to live cultural events, booking tickets now and in the future and missing out on events during lockdown. Includes full, downloadable report, summary of findings and link to interactive dashboard.

Full 6-week report for After the Interval: 137,000 responses

The second wave of results shows an increasing desire from cultural audiences to avoid large gatherings, move outdoors and maintain social distancing.

The full findings after 6 weeks of surveying over 137,000 audience members from 317 organisations show that audiences are booking less, and becoming less confident about attending large gatherings without social distancing measures in place.

The full study received responses from 16 April – 27 May, before the latest set of lockdown relaxations were announced. So this research reflects what audiences were thinking and feeling during that six-week period.

As was previously reported, less than 20% of audiences were actively booking tickets – and this dropped to 15% during the second wave of responses (weeks 4-6). Half of those bookings were for events from November onwards, and in the second wave of responses we saw this push further away, with 1/3 of bookings for events from 2021 onwards.

Of those who were not actively booking, 42% would not consider booking for at least 4 months, and an increasing number of people over the course of the survey said they would ‘prefer to stay away from large gatherings’ (34% in wave 2 compared to 28% in wave 1), with less than 20% saying that they would return to venues ‘as soon as they were allowed to re-open’.

We saw a growing requirement from audiences who were not currently booking events to see social distancing measures implemented in order to feel safe returning to an event in a venue - by the end of the survey period 80% of those audiences would be looking for attendance numbers to be limited, and 68% wanting seats spaced 2m apart.

Similarly, we have seen an increase in the appetite for large outdoor events, over events in enclosed indoor spaces.

Reassurances around ticket refunds, and flexibility being offered to customers for tickets if they book well in advance, continue to be important to customers if they are to start booking again.

On the positive side, we have seen a large increase in the percentage of respondents saying they are looking forward to ‘supporting their local venue’ again (61% in wave 2, compared with 55% in wave 1).

Our second survey: After the Interval: Act Two was launched on 1 June and will run for 6 weeks. This will explore more detail around social distancing, and alternatives to in-venue live performance, such as outdoor and digital formats. We expect to share results in late June.

Katy Raines, Partner, Indigo

Download the report 

Full findings at a glance 

Watch the Webinar - Katy presents the finding followed by a fulsome Q+A hosted by Andrew Thomas, TPC. (Registration needed to view).

Interactive dashboard

Indigo's interactive dashboard developed with One Further has been updated and now allows you to filter the survey data by a variety of different criteria including date, artform, location, respondent age and frequency of attendance. Check it out →

Reminder - After the Interval: Act 2

Indigo launched a second version of the survey on Monday 1 June. After the Interval: Act 2 will run for at least six weeks. If you know any organisations who may like to sign up for Act 2, please ask them to fill in the  Act 2 - participant information form →



Resource type: Research | Published: 2020