Resources tagged with Business Planning



Behind the scenes with AMA: 4-Day Week pilot. Blog 2 – the midway point.

Head of Operations and Events at Arts Marketing Association (AMA), Danielle Patrick takes us behind the scenes as we trial a 4-day week. In the second of three blogs that follow the trial, Dani shares progress across the first three months including practical changes, impacts and feedback from the team.

Behind the scenes with AMA: 4-Day Week pilot

Head of Operations and Events at Arts Marketing Association (AMA), Danielle Patrick takes us behind the scenes as we trial a 4-day week. In the first of three blogs that follow the trial, Dani looks at the reasons behind the decision, the research and consultation process and how the trial will work.

Customer Service and Communications: Key Performance Indicators and Metrics

Customer service KPIs and metrics should be the bedrock of any effective audience strategy. This is because they provide insight into how well we’re meeting the needs and expectation of our users. This in-depth guide takes a deep dive on how both of these measurables can inform strategic decisions and improve loyalty and retention.

Impact Management Canvas

A straightforward tool to help arts and cultural organisations think about how we monitor and evaluate impact and improve our impact management. Developed by Arts & Culture Finance by nesta.

Webinar: Measuring Impact

Learn about how best to integrate monitoring and evaluation into your organisation in this webinar from Arts & Culture Finance by nesta.

Sustainability at Walk the Plank 2022-2026

Outdoor arts innovator Walk the Plank (WTP) is a keen advocate for sustainable practice in the outdoor arts sector and is committed to a wide range of initiatives that maximise positive social and economic impact and minimise negative environmental impact. Find out more about their sustainability story.

Community Business Success Guides

It’s not always easy for community businesses to get their hands on the kind of detailed financial data that helps build a business case, and get an important local service up and running. This set of Success Guides by Power to Change supports you with some concrete data that can help you run a more … Read more