1. Introduction Once you have examined the potential benefits of applying digital approaches and technology in your organisation, you may feel that you need to shift your current ways of working in order to more effectively engage with these kinds of opportunities. Updating your business model is a good way to begin this process and … Read more
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1. Defining your digital strategy A strategy helps to link your organisation’s mission and aims to the work that you do on a daily basis. You can think of it as a roadmap for how you will reach your goals. Different strategies will guide different areas of work. While they may link together in different … Read more
1. Introduction to audience development Reaching new audiences is often a key priority for organisations’ audience development. It involves ensuring that a wide range of people are aware of your organisation and what you do, and understanding them so you can connect and develop relationships with them. Developing new audiences is a way to ensure … Read more
1. Introduction The digital sphere offers endless possibilities for finding out information about those you interact with, so much so that being offered numerous choices and options can seem like a taunting place to be. Stats are everywhere – from Facebook reporting to the multi-faceted Google Analytics – all of which can be so useful … Read more
1. Introduction Trying to pin down who your audience is hard enough in person, never mind if they’re audiences online who you might not have engaged with yet. All too often it’s the case that we make presumptions about who these people are – it’s only natural – and speak to just one group of … Read more
1. Introduction An online community — or web community, virtual community or internet community — is a group of people, united by something such as a common interest, purpose or values, who primarily communicate with each other in a virtual space using the internet. It involves community members having the opportunity to interact with each … Read more
1. Introduction As with most things in our lives, the internet and technology has dramatically altered the heritage landscape. The ways we engage with heritage have changed and broadened. Many online heritage projects mean we are no longer restricted by our geography – for example Burns Night festivities that are primarily concentrated in towns and … Read more
1. Introduction The digital tools and platforms used for online events and activities have helped to break down barriers for visitors and audiences to engage with heritage organisations. Barriers such as geographic location, how easy it is to get into a space, or timing restrictions can be overcome through digital participation. Many historical spaces struggle … Read more
1. Introduction The digital marketing landscape is notoriously fast paced, flooded with new platforms promising the next best thing, evolving platform features and trends, user engagement and expectations changing – making it difficult to know what is hot and not when it comes to your activity. Why should you be spending time to track, evaluate … Read more