Millions of people in the UK are digitally excluded for a range of reasons, at a time when there is more focus on digital and digital delivery of services than ever before. In this Digital Heritage Lab webinar recording, Christina Lister takes a closer look at what we mean by digitally excluded audiences, why and in what ways people are digitally excluded, and who they are. Understanding why audiences are digitally excluded will help you reach, communicate and engage with these audiences in ways that are inclusive and that work for them.