How live music events can be made more open to deaf and disabled customers Part 1 Exec Summary
This State of Access Report is a systematic research into access and inclusion within the music industry. It examines views and approaches to access across the industry and sets out recommendations to ensure that all venues follow best practice. In particular, it includes suggestions for an ‘Event Standard’ to which all venues should subscribe. The study was user-led, with research conducted by Deaf and disabled music-lovers who are directly affected by these issues. This is the Executive Summary of the full report.
Profile of the State of Access within the UK’s live music venues
The analysis for our report was based upon 130 mystery shops conducted at music venues across the UK, completed by 100 volunteers between March 2009 and March 2011. Our volunteers all self-define as Deaf and/or disabled people. They are based all over the UK, with the largest regional group being in the South East (this does not include London). Nevertheless, Arts Council England funding enabled our Mystery Shoppers to travel all over the UK to collect feedback. They are asked not to identify themselves as Mystery Shoppers to music venue staff or management whilst collecting feedback.