Getting started with objectives and key results

Getting started with objectives and key results


Applying objectives and key results (OKRs) across your organisation can help your team reach its full potential. A practical guide by the ticketing and box office software provider Ticketsolve to support their sponsorship of the Small Scale Development Programme: Wales 2022  

About the Guide

Covid-19 has caused global closure of our venues and organisations, impacted revenue for the sector, and caused great uncertainty for audiences and visitors alike. Over the past few months, we’ve faced new challenges and it’s clear that paving the path forward to reopening won’t be simple. While it might seem like forward planning and full recovery is some time away yet, it’s even more important that you take the time to set clear, ambitious, and measurable goals.

In the arts, our aims and objectives derive from common goals but we often lack a framework that delivers the results which we set for our different teams and departments. There are a great number of approaches and strategies but with pressures facing organisations around time, resources, and reduced team members, we believe the OKR framework will help keep you on track and in line with targets.

This guide takes a close look at Objectives and Key Results (OKR framework), and how tweaking the way you structure your goals can support organisations to achieve their mission. We’ll take a look at how objectives are constructed, and how to implement the strategy across your entire organisation. There are plenty of practical examples to help you get started quickly. Once you’ve finished with this guide, you’ll be able to implement a new framework to set goals and objectives, and measure results across your organisation.

Our team has created some important worksheets templates to help you set your objectives, plan your goals, measure results, monitor progress, and identify areas which need additional support and focus. You will be able to access these worksheets through the guide so that you can start building your new framework and implement OKR management. We hope you enjoy getting to grips with your OKR project.

The very best of luck!

Paul Fadden head and shoulders

Paul Fadden, Managing Director, Ticketsolve

What you'll find in the guide

  • Benefits of the OKR framework
  • Why objectives and key results
  • How you build your OKR model
  • A 3-tier approach to building your OKRs
  • Elements of creating meaningful OKRs
  • Developing a process and creating a timeframe
  • Understanding the cycle of the OKR framework
  • Basic housekeeping
  • Putting it all together
  • Tracking your progress
  • Review, learn and go again


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Resource type: Guide/tools | Published: 2021