Reflect, Share, Inspire
Digital Skills for Heritage
Wednesday 18 October 2023
British Museum, London / Online
Programme
Please see below for the programme for Reflect, Share, Inspire – Digital Skills for Heritage.
All sessions taking place at the British Museum will be livestreamed to delegates attending online.
Breakout sessions taking place online will be livestreamed into the A/B rooms at the British Museum.
To view the speakers please click: Speakers.
11.30am — 12.30pm
BP Lecture Theatre, British Museum & Online
Welcome to Reflect, Share, Inspire – Digital Skills for Heritage
Reflecting on the achievements of the Digital Skills for Heritage initiative over the past three years, the panel will share their thoughts on some of the highlights and successes, and consider its legacy.
Introduction by:
Eilish McGuinness, CEO, National Lottery Heritage Fund
The panel:
Chair: Josie Fraser, Head of Digital Policy, National Lottery Heritage Fund
Anra Kennedy, Partnerships Director, Culture24
Ranjit Atwal, Communications Consultant, Mentor and Facilitator
Lizzie Glithero-West, CEO, Heritage Alliance
Tom Steinberg, Co-Director, Modern Grantmaking
12.30pm — 1.30pm
Lunch
Speed networking for online delegates
Throughout the lunch break those attending online will have the opportunity to meet fellow delegates in a series of speed networking sessions.
Digital on a shoestring – panel session
Using practical examples from the sector and resources on offer on the Digital Heritage Hub, this panel session will reflect on how heritage organisations with limited time and budget can utilise digital tools to create content that can reach and engage with more people.
The panel will provide practical solutions and ideas to help heritage organisations develop engaging digital content.
This session will:
– Provide top tips on how to develop and create engaging content for use across your digital platforms.
– Explore the best ways to keep up to date with digital content trends and how to make best use of them.
– Consider how your digital content can be used to improve digital engagement with your heritage organisation and reach new people.
The panel:
Chair: Delphine Jasmin-Belisle, Head of Development & Membership, Heritage Alliance
Hannah Cunliffe, CEO, National Historic Ships UK
Dr Kim Simpson, Deputy Director, Chawton House
Jade Staiano, Digital Skills Programme Manager, Media Trust
Laura Stanley, Content Writer, Charity Digital
This session is programmed by Heritage Digital and The Heritage Alliance.
1.30pm — 2.20pm
Stevenson Lecture Theatre, British Museum & Online
Embedding ‘digital’ to support organisational sustainability
Dr Amelia Knowlson and Dr Ruth Daly from the University of Leeds will explore the importance of embedding a digital strategy within your heritage organisation to help you support and achieve your organisational goals.
Drawing upon resources from the Digital Heritage Hub’s Digital Leadership and Digital Planning themes, they will discuss the benefits of developing your organisation’s digital skills and capacity.
This session will:
– Explain why and how digital change can help heritage organisations support organisational sustainability.
– Consider how developing a digital strategy and adopting new business models can help make your organisation more resilient.
– Reiterate why digital change is a necessary disruption to enable your heritage organisation reach and engage with more people.
Speakers:
Dr Amelia Knowlson, Teaching Fellow in Creative Studies, University of Leeds
Dr Ruth Daly, Teaching Fellow in Creative Studies, University of Leeds
This session is programmed by University of Leeds.
1.30pm — 2.20pm
Online & A/B Rooms, British Museum
Small changes can make a big difference – ensuring your digital activity is environmentally sustainable
Achieving environmental sustainability can seem like a huge challenge for your heritage organisation. In this online session, James Coleman from Supercool will explore how small changes to the way you undertake your digital activities can make a big difference to the environment.
James will help you identify how your digital activity can impact your organisation’s carbon footprint and suggest ways of mitigating that.
This session will:
– Explain the concept of the digital carbon footprint and the cost ‘digital clutter’ can have for your heritage organisation.
– Provide tips on reducing your organisation’s digital energy including the pros and cons of carbon offsetting.
– Highlight the positive impact of reducing your digital carbon footprint including the benefits of spreading awareness amongst your stakeholders and visitors.
Speaker:
James Coleman, Managing Director, Supercool
2.20pm — 2.35pm
Break
Digital volunteering – panel session
The Digital Skills for Heritage digital volunteering programme was created following feedback from the Digital Attitudes and Skills for Heritage (DASH) survey, which identified the need for the heritage sector to create new types of volunteering opportunities that make use of digital skills.
In this panel session five of the 17 heritage organisations that took part in this programme will discuss their digital volunteering journeys; sharing the challenges, benefits and impact this has had on their organisations.
This session will:
– Share the digital volunteering experiences and journeys of VocalEyes, the Nerve Centre, Glasgow Women’s Library, #Crowd Cymru and Plant Heritage.
– Explore the different types of digital volunteering opportunities including remote and in-person; and discuss the key areas such as recruitment, retention and support.
– Consider the benefits and impact of embracing digital volunteering for heritage organisations including expanding engagement and audience development and improving the way your organisation shares its story.
The panel:
Chair: John Coburn, Founder and Director, Wild Museum
Catrin Podgorski, Project and Volunteer Engagement Manager, VocalEyes
Niall Kerr, Head of Heritage & Community Relations, Nerve Centre
Gabrielle Macbeth, Volunteer Co-ordinator, Glasgow Women’s Library
Lisa Snook, County Archivist, Gwent Archives
Vicki Cooke, Conservation Manager, Plant Heritage
2.35pm — 3.35pm
Stevenson Lecture Theatre, British Museum & Online
Whistle-stop tour of copyright and open licensing
Navigating copyright and open licensing laws is challenging for many heritage organisations.
In this session Sean Waterman and Naomi Korn, from Naomi Korn Associates, will draw upon resources on the Digital Heritage Hub to recap on copyright and open licensing to help you understand when you need to ask permission to use and share content you do not own the rights to. This includes consideration of the Creative Commons license required as part of National Lottery Heritage Fund grants.
This session will:
– Explain how open licences facilitate the sharing and reuse of copyright works
– Consider the different types of Creative Commons licenses that are available
– Discuss the National Lottery Heritage Fund’s Creative Commons License requirements
– Provide best practice guidance to help you identify which content requires permission before sharing
– Consider what you need to do when seeking permission to use other people’s in-copyright content in your open licensed assets.
Speakers:
Naomi Korn, CEO, Naomi Korn Associates
Sean Waterman, Head of Intellectual Property, Naomi Korn Associates
This session is programmed by Heritage Digital and The Heritage Alliance.
2.35pm — 3.35pm
Online & A/B Rooms, British Museum
Digital trends: Artificial Intelligence (AI)
AI or Artificial intelligence is undisputedly the digital trend of 2023 but what is AI and what impact will it have on the heritage sector in the coming years?
In this introductory session, Jo Burnham will explain what AI is and the ways in which it can help support day to day tasks within your heritage organisation.
This session will:
– Explain what AI is and the ways in which it can support your heritage organisation in everyday work tasks.
– Provide a starting point for learning what type of AI tools are available, and how you can start using them immediately.
– Highlight the limitations of AI and an appreciation of when it might be best applied.
Speaker:
Jo Burnham, Freelance/Marketing Campaigns Manager, Brighton Dome & Brighton Festival
3.35pm — 3.55pm
Break
In conversation – Digital Heritage Lab what happened next?
The Digital Heritage Lab took place between April 2020 and June 2021 and was a free programme of online training events designed to develop the digital capabilities, capacity and confidence of small to medium sized heritage organisations. The programme also gave 60 heritage organisations the opportunity to develop their digital potential with the support of a digital skills mentor.
In this session we reunite Ed Archer from the Lanark and District Archaeological Society (LADAS) and Laura Drysdale from The Restoration Trust with their respective Digital Skills Mentors Alex Wilson and Janet Alderman. Through their conversations we’ll learn about the impact of this mentoring and find out what happened after the Digital Heritage Lab ended.
Ranjit Atwal, AMA board member, Digital Heritage Lab mentor and Digital Heritage Hub contributor will facilitate this session.
This session will:
– Reunite digital skills mentors with their mentees and through conversation revisit and share their collective experience of the Digital Heritage Lab.
– Reflect on the impact this had on both LADAS and The Restoration Trust’s digital challenges, plans and ambitions.
– Learn more about the digital achievements and progress LADAS and The Restoration Trust have made since taking part in the Digital Heritage Lab.
The panel:
Chair: Ranjit Atwal, Communications Consultant, Mentor and Facilitator
Laura Drysdale, Director, The Restoration Trust
Janet Alderman, Digital Marketing Manager, Apples and Snakes
Ed Archer, Chairman, Lanark and District Archaeological Society
Alex Wilson, Curator/Archive Researcher/Producer
3.55pm — 4.45pm
Stevenson Lecture Theatre, British Museum & Online
Connected Heritage: Unlocking the power of collaboration using digital tools
The Digital Skills for Heritage’s Connected Heritage programme was set up to explore how digital tools can help solve some of the challenges organisations experience when collaborating with each other.
In this introductory session Lindsey Green will explain what is meant by digital collaborative practice. Drawing upon examples from Connected Heritage, she will reflect upon the benefits and challenges of digital collaboration. Lindsey will be joined by two of the organisations that took part in Connected Heritage. Lucy Hinnie from Wikimedia and Cesare Cuzzola from the Queer Heritage and Collections Network, who will share their learning and experience of the programme.
This session will:
– Explain what digital collaboration is, why it’s important and its key benefits.
– Explore the types of digital tools commonly used for digital collaboration.
– Share two case study examples from Wikimedia and the Queer Heritage and Collections Network who will talk about their experience of the Connected Heritage programme.
Speakers:
Lindsey Green, Co-founder, Frankly Green + Webb
Lucy Hinnie, Digital Skills Wikimedian, Wikimedia UK
Cesare Cuzzola, Project Manager, Queer Heritage and Collections Network
3.55pm — 4.45pm
Online & A/B Rooms, British Museum
In conversation – ensuring your digital activity is accessible and inclusive
It’s estimated that about 24% of the UK population has a disability and the prevalence of disability rises with age. If your digital activities ― website, social media, emails and online events ― are not accessible then many people will not be able to digitally engage with your heritage organisation.
In this session, Ellen Cole and Maisie Burn will be in conversation with Jane Cordell to share their knowledge and experiences of creating accessible digital content. They will provide advice on the ways in which you can make your digital activities more accessible which in turn will help your heritage organisation reach more people.
This session will:
– Help you better understand what digital accessibility is and the impact of being inaccessible.
– Highlight the skills and knowledge you need to ensure your digital activity is accessible from the get-go.
– Provide tips and advice on creating accessible digital content.
The panel:
Chair: Jane Cordell, Director, Result CIC
Ellen Cole, Founder, Little Seed Group
Maisie Burn, Accessible Marketing Advisor
4.45pm — 5pm
Break
Closing comments
Speaker:
Josie Fraser, Head of Digital Policy, National Lottery Heritage Fund
5.30pm — 7pm
British Museum
Drinks reception
For those attending at the British Museum, there will be a drinks reception to close out the day.
5.30pm — 6pm
Online
Speed networking
For those attending online there will be a second opportunity to meet fellow delegates in a series of speed networking sessions up until 6pm.
Eilish McGuinness CEO National Lottery Heritage Fund Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Eilish McGuinness became Chief Executive in January 2022, having previously been the Heritage Fund’s Executive Director, Business Delivery. Eilish has worked in heritage all her professional life and has extensive experience across the sector and the breadth of the UK’s heritage. She joined the Heritage Fund in 1996 and has held a variety of roles – both operational and strategic – including Regional Manager North East, Head of the National Heritage Memorial Fund, Major Grants and Special Programmes. |
Josie Fraser Head of Digital Policy National Lottery Heritage Fund Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Josie Fraser is Head of Digital Policy for the National Lottery Heritage Fund, the largest dedicated funder of heritage in the UK. The Fund provides leadership across the sector and works to ensure the UK’s heritage supports positive and lasting change for people and communities. Josie’s work focuses on ethical and inclusive digital transformation, helping sectors get the most out of the effective and creative use of technology. |
Anra Kennedy Partnerships Director Culture24 Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Anra works with museums and heritage organisations in the UK and internationally, to help them successfully navigate the impact of digital transformation. Her specialisms are digital leadership, literacies and skills, digital storytelling and cultural education, all in the context of resilience, social impact and values-led practice. Anra co-chairs Creswell Heritage Trust, co-developed the Digital Culture Compass and advises initiatives including Art UK, Leicester University’s Institute for Digital Culture and GEM. |
Ranjit Atwal Communications Consultant, Mentor and Facilitator Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Ranjit Kaur Atwal is a Communications Consultant, Mentor and Facilitator with over 10 years in senior marketing roles across the cultural and creative industries. Her expertise and passion is in devising and delivering strategic multi-channel communications for organisations, festivals and events. This has seen her lead campaigns for the Roundhouse to the world’s largest River celebration at Thames Festival Trust and disabled-led arts commissioning organisation Unlimited. Ranjit was a Digital Skills Mentor for the Digital Heritage Lab and is a contributor to the Digital Heritage Hub. Ranjit is an Arts Marketing Association (AMA) board member. |
Lizzie Glithero-West CEO The Heritage Alliance Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Lizzie Glithero-West has been the Chief Executive of The Heritage Alliance since 2016. Her previous career has been mainly in the civil service and she has expert knowledge of a wide range of policy areas including archaeology, heritage protection, museums and tourism. Lizzie has also spent time as Private Secretary to Culture Ministers and the Permanent Secretary, as Head of Logistics at DCMS at the time of the General Election, and on secondment to English Heritage and to the National Museum Directors’ Council. Lizzie’s first love is heritage. She has a degree in Archaeology and Anthropology from Oxford, and an MA in History of Art from Birkbeck. In 2014, she was elected a Fellow of the Society of Antiquaries. |
Tom Steinberg Co-Director Modern Grantmaking Session: Welcome to Reflect, Share, Inspire – Digital Skills for Heritage |
Tom is a nonprofit CEO turned grantmaker. He founded civic tech pioneers mySociety and worked at the UK Prime Minister’s Strategy Unit before leading digital transformation at two of the UK’s largest institutional funders. Tom is an Ashoka Fellow, the co-director of a non-profit that trains professors, and a board member at the International Consortium of Investigative Journalists. |
Dr Amelia Knowlson Teaching Fellow in Creative Industries University of Leeds Session: Embedding ‘digital’ to support organisational sustainability |
With expertise in Museums Studies and Digital Heritage, Amelia’s practice and research focuses on the use of digital technology in creative and cultural institutions, especially museums. Amelia has over 10 years of experience working with and for local and national museums, both as curator and through her company ‘Curator – Designer – Maker’. As a creative practitioner she has a proven and established record of developing physical exhibition interactives, consulting on the use and implementation of technology, and training museum professionals on the use, application and implication of 3D technology. |
Dr Ruth Daly Teaching Fellow in Creative Studies University of Leeds Session: Embedding ‘digital’ to support organisational sustainability |
Ruth is a critical theorist who currently teaches on the MA in Culture, Creativity and Entrepreneurship at Leeds. She has expertise in working with marginalised groups and co-founded the Bibliotherapy Hub for refugees and asylum seekers in Leeds. She currently volunteers with Leeds Refugee Forum as an advocate. She worked with Leeds Outreach Programme to encourage underrepresented learners to enter third level education. Prior to moving to Leeds, Ruth worked on behalf of an anti-racist action group in Ireland. |
John Coburn Founder/Director Wild Museum Session: Digital volunteering – panel session |
John is a producer/consultant who for 16 years has led high impact public programmes with arts, heritage and environmental organisations across the UK. In collaboration with cultural, research and community partners, he produces physical and digital public programmes that explore human relationships with place, people and the changing natural world. John also co-manages Duke’s Hagg Wood, an ancient woodland in Northumberland where many Wild Museum programmes are researched and developed. |
Catrin Podgorski Project and Volunteer Engagement Manager VocalEyes Session: Digital volunteering – panel session |
Since 2016, Catrin has worked in communications and project management at the intersection of arts, architecture, and community engagement. As a former NHS Partnerships Manager, she oversaw 300+ volunteers and project partners, facilitating crucial community vaccination programs. At VocalEyes, Catrin manages Heritage Access 2022, supported by The National Lottery Heritage Fund, collaborating with digital volunteers to assess online access information provided by UK heritage and museum sites and deliver training across the sector. |
Niall Kerr Head of Heritage & Community Relations Nerve Centre Session: Digital volunteering – panel session |
Niall is Head of Heritage and Community Relations at Nerve Centre where he leads a variety of programmes across Northern Ireland, including CollabArchive. The unique digital volunteering project combined Nerve Centre’s digital creativity with archives at the Public Record Office of Northern Ireland (PRONI) to create opportunities for underrepresented audiences to engage. Niall has experience working across a range of disciplines, including heritage, engagement, marketing, public relations, journalism and digital media. |
Gabrielle Macbeth Volunteer Co-ordinator Glasgow Women’s Library Session: Digital volunteering – panel session |
Gabrielle (she/her) has been the Volunteer Co-ordinator at GWL since 2011, supporting volunteers from diverse backgrounds to contribute to the organisation. She is passionate about making (heritage) volunteering more inclusive, and about ensuring volunteering is better valued and recognised withing organisations and across our communities and wider society. Gabrielle is a member of the Volunteer Organisers Network which supports heritage organisations to increase the number and diversity of heritage volunteers in Scotland. |
Lisa Snook County Archivist Gwent Archives Session: Digital volunteering – panel session |
Lisa became the County Archivist at Gwent Archives, south Wales, in June 2019, where she leads a team of 15 to preserve and make available the records of the old county of Gwent. Gwent Archives is the lead partner for #CrowdCymru project, working with colleagues at Glamorgan Archives, Cardiff University Special Collections and Archives and the National Library of Wales to delivery our digital volunteering project. |
Vicki Cooke Conservation Manager Plant Heritage Session: Digital volunteering – panel session |
Vicki has worked in horticulture for over 20 years, specialising in the heritage sector. From historic gardens to managing heritage plant collections and now for Plant Heritage, she is passionate about bringing the wonders of plants to more people. |
Laura Drysdale Director The Restoration Trust Session: In conversation – Digital Heritage Lab what happened next? |
Laura is founding director of the Restoration Trust. The Restoration Trust is a charity that works in partnership with heritage, arts and health and social care organisations to offer culture therapy to people who live with mental health challenges. Culture Therapy uses heritage and creativity to improve people’s mental health without relying on mental health services. Our projects explore heritage through walks, excavations, discussions, behind-the-scenes tours, individual research, music, drama, storytelling and art. |
Janet Alderman Digital Marketing Manager Apples and Snakes Session: In conversation – Digital Heritage Lab what happened next? |
Janet has worked in digital for over ten years – including Jewish Museum London, BFI, Culture24 and Apples and Snakes. Janet is fascinated by digital experiences and storytelling and firmly believes in tech for good, digital accessibility and clean UX/UI. Alongside, Janet is a freelancer in digital heritage with The Museum Platform. In 2020/21 Janet was a Digital Skills Mentor supporting heritage organisations taking part in The Lab strand of the Digital Heritage Lab. |
Ed Archer Chairman Lanark and District Archaeological Society Session: In conversation – Digital Heritage Lab what happened next? |
Ed Archer has been Chairman and a committee member of the Lanark and District Archaeological Society (LADAS) for almost 40 years. In that time he has taught on the subjects of history, classics, archaeology and computing at a variety of institutions and has been a lecturer in Archaeology and History at the University of Glasgow. Ed was previously the Senior Development Officer for Community Service Volunteers / Retired and Senior Volunteer Programme responsible for getting over fifties into volunteering. Over eight years Ed grew the volunteer base from zero to 510 across 37 projects chiefly in South Lanarkshire, the largest volunteer project of its type in Scotland. Ed set up the website Clydesdale’s Heritage as one of the initiatives from LADAS and has written extensively on the heritage of Lanark and Clydesdale. He was awarded the Lanark Burgess Award for services to Heritage in 2013. |
Alex Wilson Curator/Archive Researcher/Producer Session: In conversation – Digital Heritage Lab what happened next? |
Sheffield-based archivist with over 15 years of experience working and managing audio-visual archives within British Library Sound and Vision, Villon Films, National Jazz Archive, Bridgeman Images, London Community Video Archive, and Sheffield Museums. Alex has also worked on footage and stills digitisation, archive production and research for independent documentaries. In 2015 Alex set up Memory Dance, a non-profit organisation that explores different modes of delivering AV heritage to diverse audiences in new and exciting contexts. |
Lindsey Green Co-Founder Frankly, Green + Webb Session: Connected Heritage: Unlocking the power of collaboration using digital tools |
Lindsey Green, co-founder of Frankly, Green + Webb, has over 15 years of expertise as a digital strategist, researcher, and facilitator for arts and heritage organisations worldwide. Her priority is to assist organisations in develop new ways of working and transforming audience engagement through digital innovation. Lindsey also serves as a digital mentor for the National Lottery Heritage Fund and as a trustee at Sheffield Museums. |
Dr Lucy Hinnie Digital Skills Wikimedian Wikimedia UK Session: Connected Heritage: Unlocking the power of collaboration using digital tools |
Dr Lucy Hinnie (she/her) has worked with Wikimedia UK since 2021 as part of the Connected Heritage project. A digital humanities expert, she has previously held positions as Wikimedian-in-Residence at the British Library and Leverhulme Postdoctoral Fellow at the University of Saskatchewan. Her interests include open knowledge, digital editing and decolonising digital praxis. |
Cesare Cuzzola Project Manager Queer Heritage and Collections Network Session: Connected Heritage: Unlocking the power of collaboration using digital tools |
Cesare is a Research Associate at the Research Centre for Museums and Galleries (RCMG), University of Leicester and current Project Manager of the Queer Heritage and Collections Network (queerhcn.org). Cesare recently completed a PhD at the School of Museum Studies (University of Leicester) and his doctoral research focuses on the role of collections in socially engaged museum practice. |
Jane Cordell Director Result CIC Session: Ensuring your digital activity is accessible and inclusive |
Jane has worked as a musician, lecturer, editor, diplomat and is now a Director of social enterprise, Result CIC, which provides coaching and personal development training to marginalised people. Jane became deaf in her early 20’s and has worked in Finland and Poland as well as the UK. Her experience of the highs and lows of being one of a tiny number of senior professional deaf women has helped inform her equality campaigning work. |
Ellen Cole Founder Little Seed Group Session: Ensuring your digital activity is accessible and inclusive |
Ellen is the founder of Little Seed Group an award-winning and disability-led marketing, PR and social media agency based in historic York, North Yorkshire. Her core interests are in on and offline accessibility, social media marketing and email marketing for which she is a certified and approved Mailchimp marketer. In 2021, Ellen was recognised by Business Insider as one of the top female social media professionals in the UK and more recently she secured the title of ethical business of the year due to her work with British Wild Hedgehogs. |
Maisie Burn Accessible Marketing Advisor Session: Ensuring your digital activity is accessible and inclusive Maisie has been working in marketing for eight years, mainly in theatre organisations in South Yorkshire. Working in all aspects of marketing, she specialises in audience development, website development, design, and accessible marketing. Having lost her hearing throughout her adult life, Maisie’s passion for making marketing accessible is driven by her own experiences. Now, she balances her part-time job alongside working freelance to improve accessible marketing and engagement with disabled audiences in organisations across the country. |