Reflect, Share, Inspire — Frequently Asked Questions

Reflect, Share, Inspire
Digital Skills for Heritage

Frequently asked questions

Wednesday 18 October 2023
British Museum, London / Online


How can I change my ticket type?
To swap your ticket type please email

Venue and travel

How do I get there?
The British Museum, Great Russell Street, London, WC1B 3DG, has multiple entrances but before 10am only the main entrance on Great Russell Street will be open. This has 12 steps and a handrail, and also has a lift on either side of the entrance. The entrance on Montague Street will be open after 10am but is a longer walk to the conference rooms. It also has 12 steps and a lift.

Where’s the nearest train and tube stations?
There are three tube stations that are a short walk — about 7-10 minute — from the British Museum, these are:

    • Tottenham Court Road (Central, Northern and Elizabeth Lines)
    • Holborn (Central and Piccadilly lines)
    • Russell Square (Piccadilly line)

King’s Cross St. Pancras and Euston train stations are the nearest mainline train stations and it’s approximately a 20-25 minute walk to the British Museum.

You can find more travel information here:


There are self-operable lifts at the main entrance on Great Russell Street and on Montague Street.  The British Museum recommends that you use the Montague Place entrance if the weather is poor. Once in the museum you’ll need to head towards the Great Court foyer at the Great Russell Street entrance where you’ll be able to use a lift to go down to the conference centre.

All auditoriums have step free access and space reserved for wheelchairs.  There are also accessible toilets.

On the day

The day will start at 10.45am with teas and coffees, and an opportunity for you to meet and network with other attendees and heritage organisations.

The first session will start at 11.30am.

The closing keynote will finish at 5.30pm and will be followed by a drinks reception in the conference foyer until 7pm.

Security queues
The British Museum will open at 10am and you’ll need to use the security queues. You can use the FastTrack queue but please have your event email confirmation ready to show security.

If you have a large bag they will need to search it so please allow time for that.  Please try to avoid bringing suitcases and holdalls as the British Museum strictly don’t allow these in the building and the events manager will need to come down to the gate to give you access, which could hold up your access quite substantially.

Wheeled cases, sports equipment and large items of luggage are not allowed on British Museum premises. Storage for luggage is available at major rail stations, including Euston, King’s Cross and Charing Cross.

For security reasons, no large items of luggage can be brought into the Museum (bigger than 40cm x 40cm x 50cm and heavier than 8kg) or onto the premises.

Where do we go when we get inside?
This event is taking place in the British Museum’s events and conferencing facility called the Clore Centre, which is located underneath the Great Court – the museum’s main foyer with the iconic large dome ceiling. As you enter the Great Court from Great Russell Street there are two lifts to your left and right, and stairs to your right that can take you down to the Clore Centre.

All three rooms used for sessions have hearing induction loops installed in them and the two main auditoriums and online sessions will have live captions.

The programme will be available online but if you need one printed in a large format please email in advance so we can arrange that for you.

There will be a minimum of a 15-minute break between all sessions.  If you need to take a break you are welcome to go back up into the museum and walk around or head outside for some fresh air.

Guide, assistance and companion dogs are all welcome to join us, please just email to let us know in advance.

Please email if you have any additional requirements.

Do we need to book sessions?
No, you won’t need to book sessions.

Will the sessions be recorded?
Yes, all the sessions will be recorded and made available to watch on the Digital Heritage Hub after the event.

What’s the food situation?
There will be lunch and refreshments served throughout the day.

All food served will be either vegetarian or vegan to help lower the carbon footprint of our events. If you have any allergies or intolerances please email

Will there be disposable cups?
No, to save wastage we won’t be using paper cups. Regular ceramic cups will be used for teas and coffees – these will not be allowed into the auditoriums so you will need to drink your hot drink before you head into a session. However, you will be able to take bottled water into the auditoriums.

Which platform will the online event be hosted on?
The online platform will be confirmed in due course. Full instructions on how to enter and navigate the platform will be shared closer to the event date.

All online delegates will be able to watch and interact with sessions taking place at the British Museum, and all online sessions will be broadcasted at the British Museum.

Accessibility for online delegates
Captioning will be provided for all sessions. If you have any additional access requirements please email

Reflect, Share, Inspire has been made possible through Department for Culture, Media and Sport (DCMS) and National Lottery funding, distributed by The Heritage Fund as part of their Digital Skills for Heritage initiative.

Great Court foyer with glass domed ceiling at the British Museum.
Great Court, British Museum. Photo by AMA ©

Digital Heritage Hub is managed by Arts Marketing Association (AMA) in partnership with The Heritage Digital Consortium and The University of Leeds. It has received Department for Digital, Culture, Media and Sport (DCMS) and National Lottery funding, distributed by The Heritage Fund as part of their Digital Skills for Heritage initiative. Digital Heritage Hub is free and answers small to medium sized heritage organisations most pressing and frequently asked digital questions.

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