18. How do I get visitor feedback online to improve what we do?

There are many ways of getting visitor feedback online to help you improve your heritage organisation's offer. This resource will look at the practical ways you can capture visitor feedback, from emails and a feedback form on your website, through to online questionnaires, focus groups and customer circles.

A pair of hands work on making a grey clay pot on a spinning wheel

Photo by Anne Nygård on Unsplash

Man and two women sitting at table on stools looking out a window at St Pauls Cathedral in London

How to get visitor feedback online to improve what you do

In this resource Edward Appleyard looks at the practical ways you can capture visitor feedback online, from emails and a feedback form on your website, through to online questionnaires, focus groups and customer circles.

Levels

1. Beginners
You're starting from scratch, or you need a digital skills and knowledge refresh. You're time poor and need a quick fix.

Level 2 2. Development
You've mastered the basics and now you want to fine tune your digital skills and knowledge. You're looking for new ideas and inspiration to achieve what you want to achieve.

Level 3 3. Advanced
You know what you're doing digitally but you want to do it better. You're keen to test and experiment and take your heritage organisation to the next level.

Digital Heritage Hub is managed by Arts Marketing Association (AMA) in partnership with The Heritage Digital Consortium and The University of Leeds. It has received Department for Digital, Culture, Media and Sport (DCMS) and National Lottery funding, distributed by The Heritage Fund as part of their Digital Skills for Heritage initiative. Digital Heritage Hub is free and answers small to medium sized heritage organisations most pressing and frequently asked digital questions.