31. How can I retain digital content skills and knowledge in my organisation?

With a sector known for its transient nature, how can your heritage organisation retain the knowledge of staff and volunteers who are just passing through? These resources explain how and why it's important to keep track of the digital skills and knowledge within your organisation. They include how to document content when staff leave your organisation.

Close up image of the Jodrell Bank observatory dish and support tower.
Photo by Thomas Fryatt on Unsplash.
Digital camera on a tripod placed on top of a wooden table angled towards an outstretched arm holding a polaroid. Next to the camera and slightly out of focus is an open laptop.
Level 1

In this resource Ioan Marc Jones examines the best ways that heritage organisations can retain content skills and knowledge, with tips on auditing, sharing, mentoring and more.

Pink highlighter pen ticks individual boxes on a checklist
Level 1

This checklist will help heritage organisations of any size retain skills and knowledge even when staff and volunteers leave.


Level 11. Beginners
You're starting from scratch, or you need a digital skills and knowledge refresh. You're time poor and need a quick fix.

Level 22. Development
You've mastered the basics and now you want to fine tune your digital skills and knowledge. You're looking for new ideas and inspiration to achieve what you want to achieve.

Level 33. Advanced
You know what you're doing digitally but you want to do it better. You're keen to test and experiment and take your heritage organisation to the next level.

Digital Heritage Hub is managed by Arts Marketing Association (AMA) in partnership with The Heritage Digital Consortium and The University of Leeds. It has received Department for Digital, Culture, Media and Sport (DCMS) and National Lottery funding, distributed by The Heritage Fund as part of their Digital Skills for Heritage initiative. Digital Heritage Hub is free and answers small to medium sized heritage organisations most pressing and frequently asked digital questions.

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