Theme 4: Business models and recovery planning

As a heritage leader, you need to understand how digital can support the way your organisation operates and how adopting new systems, software and applications can enhance what you offer. This theme answers the heritage sector’s top 25 questions on digital planning and provides you with guidance on how you can best plan for your digital future.

A river in front of an abbey illuminated at night

In this theme: New business models and recovery planning | Using data for decision making | Procurement and new digital services | Policy and the environment

New business models and recovery planning

How to use digital technology to adapt your business model, innovate and plan for the future.

Salisbury International Arts Festival – the orchestra stand to receive applause at the end of a performance in Salisbury cathedral

Questions

76. How can I assess different business models and where does digital fit into this?

77. What are my options if I feel we need a new business model to maximise digital opportunity?

78. How do I change our business model and how do I present this to our Trustees and team?

79. What research might I need to undertake to help plan for digital business model innovation?

80. What digital skills might I need in my heritage organisation in the future?

81. How does digital fundraising fit into your business strategy?

82. How can we maximise existing assets digitally and how can these be used to develop new revenue streams?

Using data for decision making

How to plan for the adoption of digital technologies to provide the management information your heritage organisation needs, ensuring it is stored securely and ethically.

A collection of stone artefacts in a museum

Questions

83. Do I need an IT strategy and how is this different from a digital strategy?

84. How do I schedule and replace old technology?

85. What data do we need to collect and analyse to support strategic decision-making?

86. How can my organisation become more audience-led?

87. Why do I need to consider data management and security?

88. What ethical considerations are there in managing, storing and using data within your organisation?

89. What are the active measures I need to put into place to address issues around data archiving and storage?

Procurement and new digital services

How to evaluate and select the digital technologies that meet your heritage organisation’s needs and ensure you get a return on your investment.

A woman on a path taking a picture of the trees that surround it

Questions

90. How do I evaluate the suitability of new software and technologies for our needs? (e.g. Virtual Reality, Augmented Reality and Geographic Information Systems)

91. Who can support me in decision-making concerning new software and digital services?

92. What are the pros and cons of my organisation switching to free and open-source digital tools and software?

93. How do I know that our digital services and new technology is giving sufficient return on investment?

94. Where are the best sources of information in the creative and heritage sectors to keep up-to-date with emerging trends?

Policy and the environment

How digital technologies can help your heritage organisation align to legislative requirements, become more agile and support your progress towards a sustainable future.