Ensuring your content reflects the diverse and inclusive aims of your heritage organisation is important. This resource provides a step-by-step guide to creating diverse and inclusive content across your digital platforms, including your website. It also explores the difference between diversity and inclusion and how best to address these issues through your digital content.

This resource introduces the benefits of digital transformation and explains how to make it a priority in your heritage organisation. Explore how to undertake a social return on investment (SROI) analysis and see how you can use this to guide your planning for digital change in your organisation.

This resource highlights how heritage organisations can engage with ‘hard-to-reach’ audiences and widen the participation of underrepresented groups. It explains how to improve digital participation, develop socially inclusive practices and embrace the heritage insights of source communities. By doing so, you can start to establish the trust needed to involve groups that may have previously been excluded from the heritage sector.

An increasingly diverse population means your organisation is likely to have bilingual and multilingual employees, volunteers and service users. Your organisation could benefit greatly from making the most of this diversity. This resource offers advice on how to improve your organisation’s bilingual support and the digital tools that may help. A short reflective questionnaire helps you to identify key priority areas.