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To realise successful digital change, the support of trustees and leadership teams is crucial. This guide provides suggestions on how to make best use of trustees and senior leaders and how to share a compelling case for change using impact stories.

This guide explores the use of fishbone/root cause analysis as a way of for you and your team to establish key areas and issues that may need to change.  Root cause analysis helps you to identify your organisation’s biggest challenges and weaknesses and how digital change can help to address them.

Any kind of organisational change can be challenging. This guide provides a useful framework for understanding how to communicate with and involve staff and volunteers in addressing the need for digital change in heritage organisations.