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A man bends on one knee. He bald head is covered with paint and he is wearing elaborate feathered clothes.

Empower the future with digital

Brighton-based digital marketing agency Grandad takes us through the importance of innovation and risk-taking to empower individual organisations and the sector.


Published: 2023 | Resource type: Article

A nodding, wooden bird wearing a hat hits a keyboard with its nose.

Five questions to ask before you automate something on your website

Andrew Ladd, Senior Product Strategist at Ten4 Design, helps us navigate the key questions we need to answer before automating our websites.


Published: 2023 | Resource type: Article

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10 things about PDF content and why you should avoid it

PDF content is inaccessible, creates a poor user experience, and yet somehow, it persists. Whether you’re trying to understand if PDFs are really that bad, or you’re trying to make the case for getting rid of them in your organisation, content strategist Lauren Pope, Founder and Director at La Pope, tells you what you need ... Read more


Published: 2023 | Resource type: Article

A slice of watermelon cut in the shape of a heart.

Audiences at the Heart: Supercool collection

Supercool love crafting websites and digital strategies that make life easier for arts, cultural and heritage organisations – and your audiences. They also love sharing – whether that’s practical tips to improve digital accessibility, things they’ve learnt about how to be more digitally sustainable, or just generally useful/interesting sector-related things. Here’s a treasure-trove of free ... Read more


Published: 2023 | Resource type: Guide/tools

Hands painted with a map of the world against a sky of data

Audience behaviours are changing. Leveraging customer networks in a digital world.

When was the last time you examined the myriad journeys your customers take with your organisation? Erin Lively Koppel, Chief Strategy Officer at Tessitura Network outlines five key factors to guide your thoughts about customer interaction in a digital world.


Published: 2023 | Resource type: Article

Three stage lights,one yellow, one green, one red, shining through smoke

Why you should get rid of your ‘What’s On’ page

Following his successful session at our annual conference, A New Adventure, Birmingham (2022), Andrew Ladd from Ten4 Design looks at the shortcomings of ‘What’s On’ pages and how you can replace them with more streamlined and useful user experiences on your own website.


Published: 2022 | Resource type: Article

How to…make sure your website is user friendly

This comprehensive guide by Lars Lofgren for Quicksprout covers eight best practices to make your website as user-friendly and accessible as possible.


Published: 2021 | Resource type: Guide/tools

Post It notes showing a potential website layout

Websites: have you mapped your customer journey?

Freshworks CRM take us through a step-by-step guide to mapping customer journeys on your website.


Published: 2021 | Resource type: Guide/tools