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A silhouette of a scorpion crawls across a databank link by a full moon

5 ways a CRM can boost your biz and build your audience

Helen Dunnett, Director, Helen Dunnett Consulting shares five ways a Customer Relationship Management system (CRM) can build your audience. Includes advice on avoiding costly mistakes, understanding your goals, choosing the right system, simplifying processes and engagement.

Published: 2021 | Resource type: Article

Night scene of the frontage of Cork Opera House

Why digital dependence could be the key to growing ticket sales

SeatGeek, the mobile-focused ticking platform takes us through their work with Cork Opera House to increase functionality through all of its sales channels.

Published: 2019 | Resource type: Article

Choosing the right Ticketing/CRM system for your Visitor Attraction

The VE:Forum, in partnership with Indigo and BOP Consulting, has produced this CRM guide to provide a framework for visitor attractions to evaluate their existing system(s), or explore the possibility of investing in a new one. It draws on the experiences of a number of visitor attractions who have recently changed systems or considered changing systems. Alongside the attractions ... Read more

Published: 2019 | Resource type: Guide/tools

Katy Raines head and shoulders

Blog: Katy Raines looks at the VE: Forum Guide to CRM/Ticketing Systems for Visitor Attractions

Katy Raines of Indigo gives us her thoughts on the latest guide from the VE:Forum on choosing the right ticketing/CRM system for your visitor attraction.

Published: 2019 | Resource type: Article

How Much Will a CRM/Ticketing System Cost?

Helen Dunnet, Director of HD Consulting has created a series of guides and tools to help you discover the joys of a well thought out CRM system.

Published: 2018 | Resource type: Guide/tools

Selecting Ticketing Systems

This guide on Selecting Ticketing Systems was updated in March 2018 from an earlier ADUK resource sheet first shared on CultureHive in 2012. Authored by Roger Tomlinson .

Published: 2018 | Resource type: Guide/tools

Tips to help you with your CRM implementation

Originally published from author Mags Rivett, Marketing Manager at Purple Vision. This guide has been updated by Helen Dunnett, Director of HD Consulting in February 2018.

Published: 2018 | Resource type: Guide/tools


Using pricing to optimise income and access

If you’re reviewing your approach to pricing then this article may prove useful. You’ll find an expert introduction to pricing theory, including the influences on pricing, how to understand value and the variables you can use to differentiate prices. There’s also a practical case study from City of Birmingham Symphony Orchestra (CBSO) which discusses the changes they ... Read more

Published: 2013 | Resource type: article

Using ‘balanced database’ as a way to implement strategic CRM

As we now have to achieve more with less – and prove what we’re doing is effective – it’s more urgent than ever to get a customer relationship strategy in place. So argues Helen Dunnett in this article about ‘balanced database’ – an intensive training programme by Purple Seven that provides software, training and marketing ... Read more

Published: 2013 | Resource type: Case studies