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Influencing skills

A guide to influencing people, based on a practical workshop session exploring how to effectively manage a range of relationships – with suppliers and key stakeholders, within line management contexts, upwards and sideways within your organisation.


Published: 2010 | Resource type: Guide/tools

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Leadership – from 'me, they' to 'me, we'

Transcript of a keynote presentation on leadership and eliminating your own biases.


Published: 2010 | Resource type: article

Art led and audience driven

How to develop an organisation that is artistically-led and audience focused.  Jodi Myers explains the importance of dialogue between the marketing and programming departments in arts organisations, seeing this as the key to developing ‘the audience for the art, and the art for the audience’.


Published: 1999 | Resource type: article

Becoming an engaged organisation

The former Director General of the National Trust explains how she took the Trust  from an inward-looking, traditional membership organisation to being a highly engaged one, encouraging its members to connect and participate on many different levels.


Published: 2012 | Resource type: Case studies

Organisational culture and engaging audiences

A dialogue between experienced arts professionals about how organisational culture, structure, governance and systems can be looked at to maximise audience engagement.


Published: 2013 | Resource type: article

Art and audiences – a changing relationship

Based around a case study of Theatre Passe Muraille, Canada’s oldest new work theatre, this explores what ‘audience engagement’ really is – should cultural organisations challenge themselves to reconsider the relationship they want with their communities? It considers how an organisation can engage a diverse community of people with its artistic work.


Published: 2012 | Resource type: Case studies

Influencing the resilience of your organisation

As a marketer, you can play a strategic part in moving your organisation forward no matter what your job role. This article explains how to step up, influence your organisation and community through ‘ROAR’: by being reflective, open, adaptive and responsible. You’ll find practical tips for increasing organisational resilience whilst remaining true to purpose.   ... Read more


Published: 2011 | Resource type: Research

How to lead organisational change with limited authority

In any role staff have the potential to successfully lead organisational change. This article provides the theory behind leading with limited authority, including key factors such as understanding barriers or dealing with the sources of resistance to innovation. The author argues that if arts organisations continue as they are – resisting change and innovation – then our ... Read more


Published: 2009 | Resource type: article

Recruiting and inducting staff: a checklist

This sheet is intended as an aid to local authority arts recruitment and may serve as a guide for officer induction for people either starting a new job, or being promoted within an authority to a new position. As well as noting key periods, you’ll find useful check lists of what to do pre-employment, on ... Read more


Published: 2013 | Resource type: Guide/tools

Delivering artistic excellence to capitvate and engage.

A strategic review highlighted the real possibility of major cuts in public funding for the arts leading up to and post the Olympic Games of 2012.  This realisation led to new targets around increasing attendances for existing product, as well as the need to identify new business opportunities.  Learn how The Cornerhouse managed to maintain ... Read more


Published: 2009 | Resource type: Guide/tools

Organisational change

A case study of organisational change at the Royal Shakespeare Company, guided by their ensemble principles: Emotions are important – acknowledge them Leaders are at the heart of a network, not at the top of a pyramid The realisation of creativity rests on collaboration Conceptual simplicity is the best response to organisational and contextual complexity Key ... Read more


Published: 2010 | Resource type: Case studies

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Leadership and Cultural Value

This article develops the idea of Cultural Value into a critical tool that can be used by cultural institutions to improve their professional practice, the services they deliver, and the value they create. It argues that the adoption of Institutional Value as an analytical methodology will lead to positive organisational change. The context of the essay is the general recognition that ... Read more


Published: 2006 | Resource type: article

Case study of a failing orchestra

This in-depth case study report focuses on the San Jose Symphony Orchestra which closed in 2002 and is a cautionary tale for other cities, other symphony orchestras, for those in the entertainment industry, and for anyone connected with a nonprofit organisation. It looks at the history of classical music organisations, its market, the avoidance of the concert hall, competition, consumer preference, ... Read more


Published: 2005 | Resource type: Case studies

Leadership in arts organisations – the importance of trust

The main findings of the 2009 Index of Leadership Trust by the Institute of Leadership and Management and Management Today


Published: 2009 | Resource type: Research

From arts marketer to CEO

A leadership article.  Peter Bellingham, Managing Director – Welsh National Opera, shares some thoughts on his career progression to a senior executive role in the arts and cultural sector.


Published: 2010 | Resource type: Guide/tools

The everyday practice of leadership

Tim Wheeler shares Mind the Gap theatre company’s aim to make it possible for learning-disabled and non-disabled artists to work together as equals – not as therapist and client or facilitator and participant, but as artists working together. He looks at the processes in place to achieve this aim, how he works as a leader and what he has learned about leadership.


Published: 2010 | Resource type: Case studies

Encouraging digital access to culture

Gives guidance to decision makers in the cultural sector on increasing public digital access to cultural institutions. It encourages rapid deployment of digital techniques where they will do good, by engaging more people, raising the quality of experiences, and saving money. Includes sections on organisational strategy and leadership, organisational culture, the building blocks of digital projects and ... Read more


Published: 2011 | Resource type: Guide/tools

The changing world of internal communication

Effective internal communication is vital in business. This article explores why internal communications are changing, the shifting role of leadership communication, and the importance of linking internal communications to business strategy. Drawing on evidence from various organisations you’ll find practical suggestions about what you need to consider for your organisation – including questioning your own communication barriers.


Published: 2005 | Resource type: article

Personalisation and the future of successful cultural leadership

Mixed Arts Venues (MAVs) have become increasingly visible in recent years presenting innovative programmes of independent film, digital and non digital arts, and running popular social spaces that serve local communities. A network of six MAV venues: Cornerhouse (Manchester), FACT (Liverpool), Watershed (Bristol), Broadway (Nottingham), Showroom (Sheffield) and Tyneside Cinema (Newcastle), was successfully awarded funding from the Cultural Leadership Programme to explore ... Read more


Published: 2008 | Resource type: article

Inside the edge – the search for 21st century people

Key to the success of the arts and cultural sector’s ‘design for transition’ will be the people who work in, and with, its organisations. Learn more about plans to identify the 21st-century competencies that already drive success in the arts and cultural sector, and how they might be developed in people to create environments in ... Read more


Published: 2008 | Resource type: article