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YouTube as a digital destination: what arts marketers are missing
What happens when a gallery treats YouTube not as a dumping ground for old talks or show trailers, but as a serious tool for international audience development? Georgina Brooke, Senior Content Strategist at One Further walks us through it. First published on the Cultural Content newsletter of digital specialists One Further.
Published: 2025 | Resource type: Guide/tools

Who tells the story? Reframing the role of the marketer
In the arts and culture sector, people, communities, and their stories are at the heart of incredible creative work. As marketers, we don’t just promote, we interpret. We reach into the soul of that work and translate it for audiences. Digital marketing and web development agency HdK give us practical tips on sharing space and ... Read more
Published: 2025 | Resource type: Guide/tools

Digital sustainability: most frequently asked questions
In collaboration with Digital Carbon Online, the digital agency and arts sector specialists Supercool measured the carbon footprints of 66 cultural websites. Tracking nearly 9 million page visits over 3 months, they collated and analysed the data – and this first-of-its-kind report is the result of that work.
Published: 2025 | Resource type: Research

Digital content: Less like marketing, more like journalism
Digital content in most arts organisations is primarily used as marketing. Its seen as a way to support transactional relationships – to ‘convert’ audiences in some way (usually to sell tickets or get people through doors). Zosia Poulter, Content Strategist at Substrakt tells us its time for a new approach.
Published: 2024 | Resource type: Article

Social Media: Is going viral a useful KPI?
As arts organisations navigate an ever-evolving social media landscape, the conversation around “going viral” needs to shift. With Facebook engagement declining, Instagram Reels rising, and platforms like Threads emerging, arts marketers must focus on sustainable strategies rather than viral moments. Florence Bell, Social Media and Digital Content Manager at the Young Vic, breaks down what’s ... Read more
Published: 2024 | Resource type: Case studies

Social media: 5 tips digital marketers can learn from Taylor Swift’s strategy
Top digital agency HdK dissect how Taylor Swift has leveraged social media over two decades to build relationships with her dedicated audience.
Published: 2024 | Resource type: Guide/tools

People who need people – social media for the arts
On social, as in life, fortune favours the bold. Paul Goodman, Social Media Lead, Dewynters explores how their award-winning Social Team has been able to create meaningful connection between their clients and audiences online. Including how you too can propel projects from the niche to the mainstream and go viral many times over.
Published: 2024 | Resource type: Webinars and films

Cultural Content: Personas and segmentation
Georgina Brooke, Senior Content Strategist at One Further starts from the assumption that ‘all models are wrong, but some are useful’ in this insightful look at how to categorise digital users. First published on the Cultural Content newsletter of digital specialists One Further.
Published: 2024 | Resource type: Guide/tools

Next level digital marketing
A collection of resources from the industry-leading arts and culture CRM solution, Tessitura. These continue the discussion following their Next Level Marketing session at AMA’s Digital Marketing Day 2023. Insight and practical solutions on digital transformation, digital strategy and creating a data-driven culture.
Published: 2023 | Resource type: Essential reads

Guidance: charities and social media
A useful guide from UK Government on setting a social media policy and managing potential risks when posting social content and engaging on emotive topics.
Published: 2023 | Resource type: Guide/tools

TikTok: Six evergreen post ideas for your organisation
Six classic ideas for TikTok content from top digital agency HDK. Whether you’re looking for something tried and tested or a little bit of inspiration you’ll find something here. HdK is a Support Sponsor of Audiences at the Heart, AMA Conference 2023, Leeds.
Published: 2023 | Resource type: Guide/tools

Inclusivity: Social media marketing as a LGBTQ+ ally
Showing support for LGBTQ+ colleagues and audiences needs more than just throwing rainbows into your feed. Eleanor Kilduff, Digital Content Creator, Splitpixel asks is your brand truly an ally? A Splitpixel resource.
Published: 2023 | Resource type: Article

Template: Social media policy
A useful social media policy template devised by CharityComms, the membership network for communications professionals working in UK charities.
Published: 2023 | Resource type: Guide/tools

How to create video content for your social media channels
In this session recorded at Digital Heritage Lab’s Digital Skills Day, Annie Andoh shares her top tips for creating quick and cheap ‘do it yourself’ video content for your social media channels including Facebook, Twitter, Instagram and TikTok. She looks at easy to use online tools that can help you can create and edit videos, ... Read more
Published: 2021 | Resource type: Webinars and films