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Dr Domonique Bouchard

Podcast: How heritage can give communities a new voice

Dr Dominique Bouchard, Head of Learning and Interpretation at English Heritage shares insights from her fifteen years of experience leading public programming and exhibitions, and explores ideas of how museums and heritage can help communities tell their own stories.

Published: 2022 | Resource type: Podcasts

Creatively minded report cover

Creatively Minded and Heritage

How can heritage and creativity support mental health? This report commissioned by the Baring Foundation and produced by the Restoration Trust showcases work from 18 heritage and arts organisations using a wealth of heritage assets, and the creativity of artists, to improve mental health and community connections.

Published: 2021 | Resource type: Research

A man in weatherproof cloths climbs over a stile on a coastal path

Culture Beyond Covid: Heritage

The results of the third Heritage Panel survey from thrive, Northern Ireland’s audience development agency. The Heritage Panel tracks audience’s views on returning to heritage, what has changed, what has stayed the same and what their attitudes are.    

Published: 2022 | Resource type: Research

A mother looks down at her daughter who is in a wheelchair. They are stood in front of a large, illuminated sign.

Engaging disadvantaged communities outside your catchment area

Between 2017-2020 Emergency Exit Arts (EEA)worked with partners to conceive and deliver an ambitious arts and heritage project to mark the end of the First World War. This project report shows how the project, Paper Peace, engaged communities far from EEA’s south-east London base overcoming many challenges to engage disadvantaged communities.

Published: 2021 | Resource type: Evaluation reports

A man opens a large case in a darkened store room

A guide to running digital heritage wellbeing projects

Engagement with heritage can have a hugely positive impact on our physical, social and mental wellbeing. Based on their learning and experience during their successful project ‘Lost and Found’,  Wessex Archaeology have created a guide to help you prepare and deliver a digital heritage wellbeing project.

Published: 2021 | Resource type: Guide/tools

A smartphone displaying app icons for Instagram, Facebook and Twitter

Webinar: Social media essentials

In this Digital Heritage Lab webinar recording Annie Andoh provides an introduction to the essentials of developing a social media strategy — how to plan and create content that will help your organisation flourish on various social media platforms. With case studies for inspiration, Annie explains the strengths of the main platforms — Facebook, Twitter ... Read more

Published: 2021 | Resource type: Webinars and films

Hand holding a digital tablet.

Broadening your Online Engagement

This webinar recording is one of four Digital Heritage Lab webinars that took place in April and May 2020 to provide free support to small and medium sized heritage organisations during the COVID-19 pandemic. In this webinar Chris Unitt give tips and tactics on how to develop your online engagement more broadly, and looks at ... Read more

Published: 2020 | Resource type: Webinars and films

14-18 NOW: Summary of Evaluation

This report by Josephine Burns based on documents and data analysis by Morris Hargreaves McIntyre, summarises 14-18 NOW’s five-year programme and tells the story of a unique undertaking that brought together art and heritage with a vision ‘to support the creation of artworks by contemporary artists, to engage and stimulate the UK public in fresh and engaging ... Read more

Published: 2019 | Resource type: Research

Purposeful Participation. A Field Guide and Toolkit for Cultural Intrapreneurs.

This Field Guide is the final output of The Future Of Cultural Heritage: a year-long collaborative innovation process convened by the New Citizenship Project, working with a cohort of twelve individuals from six organisations across the sector.

Published: 2019 | Resource type: Guide/tools

AIM Hallmarks of Prospering Museums

A framework that brings together the key characteristics of best practice and describes the set of behaviours that make heritage organisations prosper and thrive.

Published: 2015 | Resource type: Guide/tools

Continuously experimenting at the Eden Project

At the Eden Project they ‘flex’ the product to meet their various visitor profile needs. They take risks with this policy of flexing the product and inventing new things. Andy Jasper from the Eden Project gave a keynote presentation exploring this policy and how they evaluate and make decisions based on that.

Published: 2013 | Resource type: article

How cultural heritage organisations can work with the web

Since 2000 the use of the social web has increased very rapidly in cultural heritage organisations. This report summarises the barriers which have been identified in exploiting its potential and then focuses on the opportunities for social networking and community participation online. It includes examples of how the web can be used to provide or ... Read more

Published: 2010 | Resource type: Research

Heritage retail: museum and gallery shops

Heritage retailing has come a long way in the past few years as museums and galleries rely more heavily on their commercial income streams to bolster budgets. In this article, Michael Richards explores the different marketing methods that can be used to drive traffic to the museum and gallery shop and increase overall profitability, whilst ... Read more

Published: 2013 | Resource type: article

Engaging audiences remotely – beyond the locative experience

This article looks at how cultural centres can engage those who are unlikely to visit their venue in person. Using digital tools, arts and cultural organisations can go ‘beyond the locative experience’ in profound ways. Focusing in particular on the website, the author examines how to overcome geographical marginalisation and building national and international audiences ... Read more

Published: 2013 | Resource type: article

The impact of culture on the northwest economy

Demonstrating the economic impact of culture has become increasingly more important. This study examines how culture is an integral part of the whole economic renaissance strategy to enhance growth and wealth across the northwest. You’ll find facts and figures along with supporting case studies to demonstrate the impact of the creative industries, regeneration, arts, museums, ... Read more

Published: 2005 | Resource type: Research

Museums and Heritage Show Front Cover

Visitor behaviour and engagement in the museums and heritage sector

This document brings together a vast body of research and experience to demonstrate how research can develop museums’ and galleries’ ambitions, vision, models and methodologies to enable a much more meaningful measure of impact and value.

Published: 2005 | Resource type: Guide/tools

New ways of engaging audiences with historic collections through user-generated interpretation

This paper provides a short overview of the HLF-funded Pre-Raphaelite Experiment, where Manchester Art Gallery trialled new ways of engaging audiences with historic collections through user-generated interpretation. The year-long programme brought families, community groups, schools and volunteers together to re-evaluate one of the city’s highly valued but potentially insufficiently-understood cultural assets. In a significant departure ... Read more

Published: 2012 | Resource type: Case studies

Participation and engagement in cultural activities

What are the key drivers for participation in with heritage sites? How frequently do people engage with the museums and galleries through participation?  How can libraries deepen relationships with participants?  This analysis of findings across these four important strands of the cultural landscape offers key findings, core data and modelling to help you plan your ... Read more

Published: 2011 | Resource type: Research

The impact of heritage on cultural tourism

This advocacy material demonstrates the impact of heritage on cultural tourism in the northwest of England. You’ll find key statistics including economic impact, demographics of cultural tourists, and how heritage impacts on the length of stay.

Published: 2007 | Resource type: Research

Evaluation of the northwest heritage tourism programme

The Heritage Tourism Programme was hosted by Culture Northwest on behalf of the Northwest Regional Development Agency and English Heritage. This is an evaluation of the project at the end of its three year term which identifies its outputs and outcomes, demonstrates whether measures of success have been met, and makes recommendations for the future. In ... Read more

Published: 2008 | Resource type: Research